Questions to Ask Before Hiring a Water Damage Repair Company
Water damage can range from the bothersome to the downright devastating. Finding the right company to handle the work can be just as important as the work itself, especially since you want everything repaired correctly the first time. With a little bit of effort, you should be able to distinguish the reputable and professional from the questionable. Continue reading for questions to ask before hiring a water damage repair company, and you should be well on your way to getting quality work for a fair price.
Do they have a contractor’s license? Every company should be able to verify their contractor’s license. Never do business with anyone who doesn’t have a state-issued license.
Do they have insurance? Every company should cover liability and workers’ compensation, and they should be able to provide the paperwork to prove it.
Are they certified and trained? They should be certified through IICRC (Institute of Inspection Cleaning and Restoration Certification) or another reputable, certifying agency. This guarantees that they have the training, education, and experience necessary to do the job correctly.
Can they do all of the work? The same company should be able to do extraction, drying, restoration, and repair. You shouldn’t need to go through two or three different companies to get a single job completed. You should be working with the same company and the same people from beginning to end.
When are they available? Water damage doesn’t always happen on a convenient schedule. You need a company that can provide assistance as required. If possible, make sure that you have a given contact person and number. Going through multiple people can be confusing and frustrating, since they don’t always keep one another in the loop.
Do they have references? They should happy to brag about past work, and they should be ready, willing, and able to give you references upon request.
How do I make my payment? You should always make payments by check or credit card. It’s always best to have a paper trail. You should never be asked to pay cash. That’s a huge red flag. They also shouldn’t ask for a large lump sum up front. The one exception to that is with construction jobs, where it’s not uncommon for a deposit of 1/3 or 1/2 to be required before work begins.