(770) 966-9987

Above and Beyond

On Sunday, our water heater in the basement decided to spring a leak and there was water everywhere. Kevin from Integrity was at our house in about 2 hours. I was impressed to have such a quick response on a Sunday evening. They took care of everything and were very professional and courteous. I didn’t have to worry about a thing! Three days later they were at the house checking on the progress of the dry out, when they realized I had a new leak from my sump pump. They were running the water from the dehumidifier through the sump pump, which made me assume that is why it went out. They assured me it wasn’t, but replaced it free of charge anyways. Then there was a problem with my furnace, which I assumed to have some connection with the sump pump going out. Kevin didn’t think that was the case, but came over and tried for over an hour to try to help me figure out what was wrong. He went above and beyond trying to help me! He even offered to pay for my service call, if they determined that the issue was due to something Integrity Restoration had done. After having the A/C guys out the next day, I found out it was a warranty part that went bad and had nothing to do with the work they had been doing in the basement. Needless to say, I was even more impressed when I realized all that Kevin did and offered to do, when he didn’t have to, just to help me out. I will be referring them to everyone I know! I couldn’t be more impressed, which says a lot coming from this skeptic!

Integrity Restoration & Remodeling, LLC, Fire & Smoke & Water Clean Up, Acworth, GA