This email message is to let you know about the great job performed by the Integrity Restoration crew made up of Shannon Allred, Steve Woodward and Randy Allred at our house after our water damage claim. We had very poor service performed by the XXXXXXXXXXXXXXXX crew (the preferred provider by our USAA Insurance carrier). When I called my insurance company on Monday, June 28th, the USAA adjuster fired XXXXXXXXXXXXXX from doing any more work. They told me to choose whoever I wanted for the water and mold remediation and clean up. Based on Marvin Barfield’s recommendation, I chose Integrity Restoration to do the work and informed USAA adjuster that night. The next day (Tuesday, June 29th) your crew was at my house and in two days had the situation under control as far as water damage and mold remediation. My wife told me that they were all professional, hard working, knew what they were doing, cleaned up after themselves and could answer all her questions. She was very impressed by your crew. Based on their performance I informed the USAA adjuster (Heather Gosline) to authorize your firm to do the restoration and repair work as well.
Please let Shannon, Steve and Randy know about this email and the outstanding job that they did at our house. Thanks.