Sometimes you need opinions from previous clients before you hire a company you are unfamiliar with. We are happy to provide some testimonials for you to use to make an educated decision. We serve commercial and residential clients throughout the Atlanta area and we would love for you to join our network.
Jason came out today to give us a quote on a small water heater leak onto carpet. He even offered to pull back a baseboard to look behind it. He actually said we didn’t need their help instead of lying and charging us an arm and a leg. He told us what we needed to do to repair the small damage. If we ever have bigger problems, we will definitely be calling Integrity!
“If you need a trusted company for water damage mitigation services, my wife and I strongly recommend calling Shannon and Randy at Integrity Restoration. They did an excellent job drying, removing and mitigating water damage areas in all 3-floors of my townhouse. Heres a high-level summary of why we recommend them:
1. Thorough and detail-oriented: Found multiple areas of water damage caused during this incident that the initial vendor that my insurance sent did not find or remove. Removed water damage areas thoroughly and carefully trying to salvage items that were salvageable. Just one very small but telling example is: insurances vendor removed carpet from top floor but left all staples in subfloor. Integrity actually removed all the staples from the subfloor when they came out.
2. Trustworthy and Professional: When they said theyd do something in a certain timeframe it would get done, in the timeframe they said and it would be done correctly. Their mission statement is “”WE DO WHAT’S RIGHT, EVEN WHEN NO ONE IS LOOKING”” and I can attest that they follow it in practice.
3. Communication: Great communication about what they were going to do and why it was necessary. When I asked questions, I felt like I got logical, truthful and accurate explanations.
These guys treated my townhome like it was their own home. I would strongly recommend using Shannon and Randy at Integrity Restoration for your water damage mitigation needs.”
“Shannon and his mitigation staff were wonderful! They worked fast and were very clean. I was very satisfied with their work!
He went above and beyond to place plastic sheeting over wiring and pipes to keep my children safe while we waited for the water to dry up.”
A faucet leak under the kitchen cabinet warpied our wood floors. I spoke with Jason who explained my options and gave me great advice. Steven came to my house, explained the damage in the kitchen and basement, the equipment they would be using and the expected results. It took him a little over an hour to set-up all the equipment. With the damage in the heart of the kitchen and family coming for Thanksgiving, they even offered if the drying time took any longer they would remove the equipment the night before Thanksgiving and set it up again the day after so our meal wouldn’t be removed. While it did dry in time, it was just further proof of the excellent customer care they provide. We are absolutely amazed that our floors have been returned to normal with no signs of warping, all at an affordable price:. Thank you Jason and Steven, for your professionalism, great customer service and amazing work. You exceeded all expectations and should be commended for a job well done!
“I want to thank everyone at Integrity Restoration for helping me. Your professionalism, knowledge, hard work and customer service is outstanding.
A special thank you goes to Shannon and Randy. They are extremely knowledgable, highly professional, and detail oriented. For 6 weeks, they always kept me well informed with everything. I have never seen a team work so hard every day. I applaud them for being able to deal with a very stressed out homeowner as well!!
This company is so good, that I am now using them for my rebuild.
“I am in the insurance industry and have referred dozens of restoration firms and contractors over the years. Many of my clients have used Integrity and I always heard great things so when I needed help with a mold issue for my rental, Integrity was #1 on my list. They were exceptional at keeping me informed, never did I have to call or feel the need to follow up. They really did a wonderful job at a competitive price!
No customer service qualities. The lady that I had to deal with in the office, Angela, was nothing but rude to me. She put me on hold for a long time, and was unavailable when I tried to reach her back. She didn’t listen, and talked over me. I wouldn’t hire them again EVER.
Shannon Allred and Randy went above and beyond to clear out the water damage inside my home. Everything was handled with extreme care and attention to detail. By far, the best at what they do. I was highly impressed with their professionalism and courtesy. I would certainly recommend their services.
Had a pipe burst and called out the Mitigation team. Steven and Andrew were at my door in less than 24 hours to address the water issues. Steven explained how the process would work, was thorough in checking for damage in the garage as well as the interior of the house, took photos of the damage and uploaded and provided a copy the same day. There was a small area of mold; Steven showed it to me and treated it. They did an awesome job of moving items, cleaning and getting rid of the damaged material. Would definitely used them again (I hope not), if needed.
The team from Integrity saved the day, best customer service and attention to detail. Highly recommend.I would like to thank the team of Steve,Andrew and Jimmy for the excellent work at my house.